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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant people may include:	clients consumers government personnel legal representatives management and colleagues members of industry associations.
Clients may include:	agents or third parties for owners in-house staff and office contractors owner corporations, body corporate and community title groups potential and existing owners prospective and existing tenants strata companies.
Organisational requirements may be outlined and reflected in:	access and equity principles and practice guidelines agency policies and guidelines business and performance plans complaint and dispute resolution procedures goals, objectives, plans, systems and processes legal and ethical requirements and codes of practice mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals sales, marketing and leasing management procedure manuals.
Legislative requirements may be outlined and reflected in:	Australian Securities and Investments Commission, Australian Competition and Consumer Commission, Foreign Investment Review Board requirements Australian standards federal and state taxation requirements consumer protection laws and guidelines court and tribunal precedents environmental and zoning laws affecting access security, access and property use freedom of information home building requirements licensing requirements privacy and confidentiality requirements and laws applying to owners, contractors and tenants public health quality assurance and certification requirements relevant common law relevant federal, and state or territory legislation and regulations affecting organisational operation, including: anti-discrimination and diversity environmental issues EEO industrial relations OHS relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law relevant local government policies and regulations strata, community and company titles tenancy agreements trade practices laws and guidelines.
Analysis may include:	computer modelling examination of cash flows and other financial projections examination of collected data quantitative and qualitative analysis probability analysis time series recognition.
Risks may relate to:	changes to regulations and legislation client and staff satisfaction competition emergencies and disasters fire and security health and safety market influences physical, financial or human resources project control and cash flow suppliers and contractors time and budget constraints.
Industry benchmarks may include:	discounted cash flow employment rates industry association performance index inflation rate internal rate of return life cycle costing published vacancy factors tenancy mix.
Negotiated refers to negotiation techniques that should include:	clearly presenting options and consequences control of tone of voice and body language demonstrating flexibility and willingness to negotiate using positive, confident and cooperative language using language and concepts appropriate to the people involved
	using strategic questioning and listening to gather information and direct the focus of people involved using summaries of positions and agreements to move understanding.
Risk management plan may describe:	how often risks will be reviewed, the process for review, and who will be involved how risk status will be reported and to whom initial snapshot of the major risks and current grading planned strategies for reducing likelihood and seriousness of each risk (mitigation strategies) and who will be responsible for implementing them process that will be used to identify, analyse and manage risks, both initially and throughout the life of the project who will be responsible for which aspects of risk management.
Communication channels may include:	direct line supervision paths lateral supervision paths organisational communication protocols and procedures organisational networks.
Specialist advice may be sought from:	architects government officials management planners real estate agents solicitors technical experts valuers.
Communication techniques may include:	active listening clear presentation of options consultation methods culturally inclusive and sensitive engagement techniques
	questioning to clarify and confirm understanding seeking feedback two-way interaction using language and concepts appropriate to cultural differences verbal or non-verbal language.
Evaluation methods could be qualitative or quantitative and may include:	checklists cost data analysis expert and peer review interviews observation questionnaires review of quality assurance data.
Business equipment and technology may include:	data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications, such as databases and word applications work computers.
Feedback may include:	formal and informal discussions, reviews and evaluations with: existing and previous clients peers, colleagues and managers information provided by others involved in a professional capacity, both internal and external to the organisation.

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CPPDSM5016A - Develop strata/community management agreement

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement